3/14/24 Status Update: Change Healthcare Restoration Timeline & Additional Funding Opportunities

Hi there,

Earlier this week, we shared the recent restoration timeline and funding updates from Change Healthcare. We are happy to now provide targeted updates following further engagement with Change Healthcare regarding our customers, specifically.

Relief Funding Information

We have been assured by Change Healthcare that the new funding options have expanded eligibility and should include Foothold's customers. They strongly encourage all Foothold customers to apply again. To do so:

Fill out this brief form on their website, even if you have submitted it once before and were denied. This form is the only way to apply for the newly expanded funding.
- Note: You will need to have payment volume information available when you complete the form.
Change Healthcare will review your submission and a representative on their end will be in touch with you once they have processed your request.
In the meantime, also be sure to create an Optum Pay account if you do not already have one. This will be required to receive funding if/when approved.

Foothold continues to advocate with Change Healthcare for meaningful accommodations for our customers. To assist us with these efforts, we are asking you to please complete the brief survey below, which will help us determine what level of funding assistance our customers have been able to obtain to date. Thank you for your time with this to help us better advocate for you!

Alternate Clearinghouse Options

Our Change Healthcare contact informed us that their iEDI clearinghouse - which was unaffected by the security event - is now being made available to Foothold customers. We are working to connect with the appropriate team at Change Healthcare to determine what this process involves and will be in touch as soon as we have further information.

Many of you have asked about switching over to other clearinghouses. At this time, we do not partner with any other clearinghouses, but we have been researching options. As we continue to work with Change Healthcare around iEDI, and continue our research, we will keep you updated.

In the meantime, if you could please be sure to answer the clearinghouse-related questions in the survey linked above, we would appreciate that information. Also please see the FAQ below regarding your current option to manually submit claim files to an alternate clearinghouse, if you are able to register with one.

Does AWARDS support alternate claim file submission?

AWARDS does allow for generating and manually exporting claim files for you to harness as needed outside of AWARDS, but the ChangeHealth Clearinghouse is our only electronic connection. You can choose to take those exported claim files and submit them to a different clearinghouse or directly to the payers, but that would be outside of our scope as your vendor. Our involvement in the process would end once the files are extracted from AWARDS. We can't speak to the work or timelines involved in those alternate options. As a reminder, Change Healthcare has established a Temporary Funding Assistance Program for provider organizations impacted by the payer system outage, which you can also choose to explore.

We want to assure you that we continue to work hard to advocate for you and your teams and thank you for your partnership during this challenging process.