Hi there,

We know that updates regarding the restoration of the Change Healthcare E-Labs connection have been minimal. We’ve just learned from Change Healthcare that they are making substantial progress and expect to have some parts of Clinical Exchange Lab Orders and Results available to customers the first week of April. It is not clear yet which parts will be available initially, but as we learn more, we will share more information with you.

Change Healthcare has indicated that though they are migrating to a new secure environment, existing connections should still function in the new environment. Users will likely need to re-validate their identities, be issued new logins, and set up their MFA credentials. And they are still determining how recent the data will be when they restart the system.

We continue to work closely with Change Healthcare to advocate for our customers' needs. As updates are available, we will share them with you via email and also on our AWARDS & Change Healthcare Service Alert Updates page.