Hi there,

It's been a couple of weeks now, and we are happy to hear that those customers who signed up for iEDI have been successfully submitting claims. We know it has been quite a process, but we celebrate this success! 

We've also heard from some customers that their access to RPA has been restored. This is great news! Currently, if your access to RPA has been restored, you should be able to log in, but you won't be able to transmit claims from AWARDS until the new SFTP credentials are set up. We are currently working with Optum to get these credentials set up. We don't have a clear timeline for completion just yet, but we will continue to update you as we learn more! 

Thank you for your patience and partnership with us as we continue to navigate through this process.