Hi there,

Thank you to the customers who shared communications that were sent from Optum (formerly Change Healthcare) about access to RPA. Foothold Technology wants to clarify that Optum stating "access to RPA is restored" means you are able to log in to the RPA web interface and manually upload claims.

The communications indicated that additional steps are required to set up the SFTP, which is how claim files are transmitted from AWARDS to RPA. Optum reached out to us last week to start the process of restoring the SFTP from AWARDS to RPA. This includes establishing a new SFTP server for each customer and issuing new SFTP login credentials. This work, currently in Optum's court, is in process and we will let everyone know when SFTP transmission between AWARDS and RPA is restored.

As always, thank you for your patience and partnership with us as we work through this process.