We’re excited to introduce our brand-new monthly newsletter, designed to keep you connected, inspired, and informed! Each issue may feature a fresh mix of content including helpful articles, product updates, tips for using new features, opportunities to register for training sessions, and more.

This month’s edition kicks off with valuable tips for prioritizing your wellbeing while staying committed to your meaningful work, followed by key updates from our Support and Product teams. We've also highlighted some training sessions to help you continue advancing your AWARDS skills!

From Burnout to Balance

5 Life Raft Tips Every Care Manager Should Know

As a care manager, balancing the needs of clients, families, and your personal life can be overwhelming, but with the new year comes a fresh opportunity to reset and focus on your well-being. This blog explores five essential tips—your life raft in the storm—that can help reduce stress, prevent burnout, and create a more balanced, sustainable approach to both work and life. Whether you're new to care management or a seasoned professional, these tips will help you navigate challenges with confidence and care.

New Ticketing Tool

To improve our support services, we’ve transitioned to Zendesk as our new support ticketing tool.

What to Expect:

Submit support requests the same way: via AWARDS (or by emailing helpdesk@footholdtechnology.com when you are unable to access AWARDS).

How to Prepare:

Add our support email addresses to your Allow List so support emails don’t get sent to your spam folder:  

• helpdesk@footholdtechnology.com
• support@awards1.zendesk.com

New Feature: FormBuilder

You can now control access to standalone FormBuilder Forms with the powerful new Restrict by Permissions feature. This game-changing option in the Permissions tab allows you to assign specific permissions, ensuring only the right users can access restricted forms. Easily manage permissions through the Permissions Maintenance module and take full control over who sees what.

Head to the AWARDS Resource Center and watch the demo video for a firsthand look!

iKnow: Progress Notes, Contact Logs, Group Notes

📆 Tuesday, 02/11/25

🕐 1:00-2:00 PM (ET)

Discover the various ways AWARDS allows you to track client encounters in this informative session. We’ll cover key tools such as Progress Notes, Contact Logs, Daily Checklists, and Group Notes, along with guidance on how to report on these encounters using our powerful ReportBuilders.

iKnow: ReportBuilders

📆 Tuesday, 03/11/25

🕐 1:00-2:00 PM (ET)

Join us for an in-depth session on AWARDS ReportBuilders, where you'll learn how to create fully customized reports that showcase your organization's work with clients, staff, and program structures. We’ll guide you through saving and reusing reports, plus how to schedule them for delivery to your AWARDS inbox. Don’t miss this opportunity to enhance your reporting capabilities!

Stay in the Know

Never miss an opportunity to continue your AWARDS learning journey! Register for upcoming training opportunities anytime directly from the Events section of the AWARDS Home screen.

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See you next month with more insights and resources!

-The Foothold Technology Team