Not rendering correctly? View this email as a web page here.

Hi there,

We messaged a few weeks ago (6/13) that the RPA clearinghouse platform is back up and running, allowing you to submit files for billing. At that time, remittance/response file retrieval was not yet available. We are happy to let you know that this has also been restored and you can now retrieve remittance/response files! 

Click here for guidance on how to retrieve remittance/response files in the BillingBuilder. 

We are now at the stage of this journey where Change Healthcare is required to provide transparent notification of the full extent of the breach and all data that was impacted. Since this was a Change Healthcare breach, not Foothold/AWARDS, Change Healthcare will be managing the breach notifications on behalf of our customers. If you or your agency have any questions about the breach notification process, you can connect directly with Change Healthcare in the following way: 

  • Click here to access the Information on the Change Healthcare Cyber Response page. 

  • Scroll down to the section titled Let us know how we can help. 

  • Select Data notification inquiries. 
    • This will take you to a form where you can submit your questions. 
We know this has been a long and tedious process as we've worked with Optum to bring all systems back online, and we are so happy that all systems are now fully restored! If you have any questions or technical difficulties with retrieving your remittance/response files in the BillingBuilder, please reach out to your billing specialist.
logo-circle-grn-bg-1

Sincerely,
Foothold Technology

212 780 1450
Follow:
Copy of icon26