Hi there,

We have great news! You are now able to submit files to the RPA clearinghouse platform using the Transmit button in the AWARDS BillingBuilder. 

Before you get started, please note: If you were using another method to submit claims during the RPA outage, you may need to modify settings in your billing configuration pages. See below for guidance. 

iEDI Users

When you started submitting claims to iEDI, you added data to two fields on your payer configuration pages. Please remove the data in these two fields before creating claim files for RPA. 

Other Claim Submission Methods

If you have been submitting claims via another clearinghouse or directly to payers and you want to return to submitting claims via RPA, you will need to restore settings on the Payer configuration pages and Billing Type configuration pages to their previous settings. 

Please note: Remittance/Response file retrieval is not yet available. We expect this feature to be back up in the next few weeks. We'll send another update when it becomes available. 

We know this has been a long process. Thank you for your patience and participation as we've worked with Optum to get to this point of restoration. If you have any questions or technical difficulties, please reach out to your billing specialist.