Big changes are coming to the AWARDS Resource Center! We’re launching a new and improved platform to make it even easier for you to find what you need. Since you’re part of your agency’s local help desk team, we want to give you a heads-up so you can prepare for the switch.
Key Dates and Next Steps
The new AWARDS Resource Center launches on Monday, March 31st. Get a first look with this brief video introducing the new platform.
âś… Explore our improved search functionality to quickly find and bookmark your most-used articles.
⏳ Content is still being transferred - if something isn't there yet, check back on March 31st for the full experience.
Prepare for the Transition
As we approach launch, now is the perfect time to get organized. Here’s what you can do:
🔍 Find Your Go-To Resources - Use the new search tool to locate your most-viewed articles and save them for easy access.
đź”— Update Your Links - If you've shared AWARDS Resource Center links in internal documents or emails, replace them with the new ones.
đź“Ś Bookmark the New Resource Center - Savethe new sitefor quick and easy access whenever you need it.
New Perks for Help Desk Teams
A major upgrade with this platform is your ability to log in and track the status of tickets you’ve submitted to the AWARDS Help Desk. While you'll continue submitting tickets via the same process you currently do, now you can log in to monitor their progress and access your ticket history. To get started, check out these helpful articles:
Please share the new Resource Center details with your teams. To ensure everyone is informed, we’ll also be sending an email to all users next week with site details and navigation tips—you’ll receive a copy too. Additionally, we'll post an announcement in AWARDS, providing a direct link to the new site along with other relevant information.
Meanwhile, if you have any questions, reach out to the Help Desk!
- The Foothold Team
Foothold Technology, 36 East 12th Street 5th Floor, New York, NY 10003, 212-780-1450
