Hi there,

Update as of 3/12/24:

As we anticipated, last Friday United Health Group (UHG) confirmed their timeline for re-establishing connections. For Medical Claims - UHG expects to begin testing and re-establishing connectivity to the claims network and software on Monday, March 18th - restoring service throughout that week. Please review our 3/12/24 update on our AWARDS & Change Healthcare Service Alert Updates page in the Resource Center for more information. 

We understand the urgency of this event along with all of its challenges, and while UHG tracks forward according to its restoration plan, Foothold continues to explore options with other unaffected clearinghouses to determine if there are any opportunities for our customers to alleviate their challenges more swiftly. 

For E-Labs customers, we recognize that priority is being given to the restoration of the Clearinghouse portion of this event; however, once this initial timeline is achieved, we expect E-Labs to be prioritized.

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3/6/24 Update:

Our security team continues to actively engage with security leadership at Change Healthcare, advocating for service restoration and accommodations for our customers as best we can. We are happy to share that yesterday Change Healthcare committed to providing a restoration of services timeline by end of day this Friday, March 8th. 

We will provide further updates on Monday, after having had the weekend to digest the information and figure out the best path forward, via email and on our AWARDS & Change Healthcare Service Alert Updates page in the Resource Center. Note that we have added a new Frequently Asked Questions section to this page, and will continue to add to it as additional information becomes available. 

As a reminder, you can access Change Healthcare’s status update page for additional information. When Change Healthcare provides the timeline, they will potentially post it on this page.